Frequently Asked Questions (FAQ)

General Information

What products do you offer?

We offer a wide variety of floral arrangements, potted plants, bouquets, and gift baskets suitable for all occasions such as birthdays, anniversaries, weddings, and sympathy flowers. You can explore our collection here.

How do I place an order?

To place an order, simply browse our collection online, select the arrangement or plant you like, choose your delivery or pickup option, and complete the checkout process.

Do you offer same-day delivery?

Yes, we offer same-day delivery for orders placed before 2 PM local time. For urgent requests, please contact our customer service team to check availability.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

Pickup and Delivery

Can I pick up my order from your store?

Yes, you can choose the “In-Store Pickup” option during checkout. You will receive an email notification when your order is ready for pickup.

How does the delivery process work?

Once your order is prepared, our delivery team will handle it with care and deliver it to the specified address within the selected delivery window.

Do you offer contactless delivery?

Yes, we offer contactless delivery to ensure the safety of our customers and staff. You can specify this option during checkout.

What areas do you deliver to?

We deliver to a wide range of locations within a 50-mile radius of our store. For specific areas, please refer to our delivery zones map.

Can I schedule a delivery for a specific date and time?

Yes, you can schedule your delivery for a specific date and time during the checkout process. We recommend placing your order at least 24 hours in advance for special requests.

Customization and Special Requests

Can I customize my floral arrangement?

Absolutely! You can request customizations by contacting our floral designers at [email protected] or call us at (123) 456-7890.

Can I request specific flowers for my arrangement?

Yes, if you have specific flowers in mind, please include your preferences in the special instructions section during checkout. We will do our best to accommodate your request based on seasonal availability.

Do you offer corporate or bulk orders?

Yes, we offer corporate services and bulk orders for events, offices, and special occasions. Please contact us at [email protected] for more information and discounts.

Photo Option Before Delivery

Can I see a picture of my arrangement before it is delivered?

Yes, we offer a “Photo Confirmation” service. You can opt-in for this service during checkout, and we will send you a picture of your completed arrangement before it is delivered.

Is there an additional cost for the Photo Confirmation service?

No, this service is provided free of charge to ensure your satisfaction with your order.

Specific Flowers and Availability

Do you have specific flowers available year-round?

While we strive to keep a variety of flowers in stock, some flowers are seasonal. Common flowers like roses, lilies, and carnations are usually available year-round. Seasonal flowers such as peonies or tulips may only be available during certain months.

How can I check the availability of a specific flower?

You can check the availability of specific flowers by visiting our Seasonal Flower Guide or contacting us directly at [email protected].

Can I pre-order seasonal flowers?

Yes, you can pre-order seasonal flowers. Please contact us in advance to discuss your requirements and secure your order.

What flowers do you recommend for someone with allergies?

For individuals with allergies, we recommend choosing hypoallergenic flowers such as roses, orchids, or hydrangeas. These flowers produce less pollen and are typically less irritating.

Care Instructions

How do I care for my flowers to make them last longer?

For cut flowers:

• Trim the stems at an angle with clean scissors or a knife.
• Remove any leaves that will be submerged in water.
• Place them in a clean vase with fresh, lukewarm water and flower food.
• Change the water and trim the stems every 2-3 days.
• Keep them in a cool, shaded area away from direct sunlight and heat sources.

For potted plants:

• Follow the specific care instructions provided with your purchase.
• Water them according to the needs of the plant, ensuring proper drainage.
• Place them in an area with appropriate light and temperature conditions.

My flowers are wilting. What should I do?

Wilting flowers may need more water or a fresh trim. Remove any dying flowers, change the water, trim the stems, and place them in a cooler environment. If issues persist, contact us for further advice.

Weddings and Events

Do you provide flowers for weddings and events?

Yes, we specialize in floral arrangements for weddings and events. Our experienced floral designers can create custom arrangements to fit your theme and preferences.

How far in advance should I book flowers for my wedding?

We recommend booking your wedding flowers at least 6-12 months in advance to ensure availability and ample time for planning.

Can you create a custom floral design for my event?

Yes, our team can create custom floral designs for any event. Please contact us at [email protected] or call us at (123) 456-7890 to schedule a consultation.

Do you offer consultations for wedding flowers?

Yes, we offer free consultations for wedding flowers. You can schedule an appointment by emailing [email protected] or calling (123) 456-7890.

Returns and Refunds

What is your return policy?

Due to the perishable nature of our products, we do not accept returns. However, if there is an issue with your order, please contact us within 24 hours of delivery, and we will make it right.

How do I request a refund or replacement?

To request a refund or replacement, please email [email protected] with your order number and a description of the issue. We will process your request as quickly as possible.

Contact Us

How can I contact customer service?

You can reach our customer service team by email at [email protected] or by phone at (123) 456-7890. Our business hours are Monday to Friday, 9 AM to 6 PM, and Saturday, 10 AM to 4 PM.

Where is your store located?

Our store is located at 123 Flower Lane, Blossom City, FL 12345. You can find us here.

Do you have a loyalty program?

Yes, we have a loyalty program that rewards you with points for every purchase. You can redeem points for discounts on future orders. Sign up here.

Other Questions

Can I include a personalized message with my order?

Yes, you can add a personalized message to any order. There is an option to include a message during the checkout process.

How do I sign up for your newsletter?

You can sign up for our newsletter to receive updates and exclusive offers here.